Returns Policy

Return of Defective or Damaged Items

In the unlikely situation that you receive an item that is defective or damaged during delivery we will replace or refund it as soon as possible, but we are unable to exchange items that have been worn. Please email us at returns@eleganz.co.nz with the details of the fault or damage and original order number before returning the item, with its original packaging, to;

Eleganz,
PO Box 3606,
Richmond,
Nelson 7155,
New Zealand.

Exchanges

If you receive an item that you are unhappy with, this may be exchanged for another item as long as the packaging is undamaged. Unfortunately we are unable to exchange items that have been worn, even if it was just to try them on, as nobody likes to wear hosiery worn by someone else and it contravenes New Zealand Health Regulations. All returns are at the discretion of Eleganz. To exchange an item please send it to the above address with the original order number and details of the item you would like to replace it with. If your replacement is more expensive than the original item, payment of the additional amount is required before the replacement will be sent. This can be done online, but please write in the ‘Comment’ box ‘Replacement for order number *****’.
Email returns@eleganz.co.nz with any queries regarding this matter.