Terms and Conditions of Sale

Here at Eleganz, we aim to ensure that you are delighted with all your purchases, but for your added protection and peace of mind, we have the following Terms and Conditions of Sale. These terms do not affect your statutory rights as a consumer.

Privacy Statement of Eleganz

We do not sell or forward any details of our customers to any organisations. The information that you provide whilst shopping at Eleganz is purely to aid us in providing great customer service. If you are a regular customer to Eleganz and use our Log on service, we store the details you submitted in our customer services department to provide you with the best and most personal service possible. Our priority is to serve you, not collect data.

If you do not wish us to store any of your personal information on our database, please email orders@eleganz.co.nz . To protect your privacy we will also take reasonable steps to verify your identity before allowing access or making corrections to your information. By choosing to visit and shop at Eleganz any dispute over privacy is subject to these Terms and Conditions of Sale and application of the law of New Zealand.

Return of Defective or Damaged Items

In the unlikely situation that you receive an item that is defective or damaged during delivery we will replace or refund it as soon as possible, but we are unable to exchange items that have been worn. Please email us at returns@eleganz.co.nz with the details of the fault or damage and original order number before returning the item, with its original packaging, to;
Eleganz, PO Box 3606, Richmond, Nelson 7155, New Zealand.

Exchanges

If you receive an item that you are unhappy with, this may be exchanged for another item as long as the packaging is undamaged. Unfortunately we are unable to exchange items that have been worn, even if it was just to try them on, as nobody likes to wear hosiery worn by someone else and it contravenes New Zealand Health Regulations. All returns are at the discretion of Eleganz. To exchange an item please send it to the above address with the original order number and details of the item you would like to replace it with. If your replacement is more expensive than the original item, payment of the additional amount is required before the replacement will be sent. This can be done online, but please write in the ‘Comment’ box ‘Replacement for order number *****’.
Email returns@eleganz.co.nz with any queries regarding this matter.

Cancel Order

If you wish to cancel your order please email orders@eleganz.co.nz as soon as possible with your original order number and a clear description of which order needs to be cancelled. If your item has already been dispatched you will need to return the unopened item within 14 days to receive a full refund.

Delivery

Your order is important and so we dispatch your hosiery items as quickly as possible. All packages are sent discretely with the return address of Eleganz on the back. If you are sending an item as a gift and do not want the invoice inside the package, please clearly indicate this in the ‘Comment’ box when you place your order. A signature is required for all deliveries.

Below is the cost, in New Zealand dollars, for postage and packaging of your purchases. We have also indicated how long your purchase is likely to take to get to you:

If you have not received your hosiery within 21 working days of placing your order, please email us. We do not compensate for late deliveries.
If your order is particularly urgently, we can try to arrange express courier delivery at an extra charge. Please email enquiries@eleganz.co.nz if you require this service.